Refund policy

We want you and your pet to love your Furrnpaw products. If something isn't right, here's how we handle it. 

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the issue. We’ll send a free replacement or full refund — no need to send anything back.

Change of Mind

If you’re not satisfied with your purchase, contact us within 14 days of delivery. Due to the nature of our products and fulfillment process, we’re unable to accept physical returns, but we may offer a partial refund or store credit at our discretion.

Refund Processing

Approved refunds are processed within 5-7 business days back to your original payment method.

Contact

Reach out to us at furrnpaw@gmail.com or go to our contact page to start any return or refund request.